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Return Policy

It is our goal at Athlos Academies Apparel to provide you with high quality apparel and customer service. The following is our Return and Refund Policy.


Returns:

WE NOW OFFER FREE RETURN SHIPPING VIA UPS GROUND. Customer may choose another shipping service at their own expense.

 CLICK HERE to generate shipping label. 

If you are not satisfied with an item you may return it within 30 days for a full refund (excluding Shipping Fees).

Please note: If returned items are worn, soiled or in an altered condition upon receiving, then the refund may be denied. Items returned in error or that do not meet the return policy requirements for a refund will not be returned.


Refunds:

Refund /order payment will be returned back to your original form of payment (Visa, Master Card, etc.) and may take 7 to 10 business days to process. Please note: Your refund can take an additional 7-10 business days for your bank statement to reflect the refund.

Shipping and handling fees are not refundable unless items are damaged or incorrect (see Damaged Goods, Shipping Error or Manufacturing Defects statement below). 

If you have received defective or incorrect merchandise, please contact customer service for resolution. 


Exchanges:

We do not accept exchanges. You may return items for a refund (excluding Shipping Fees) and place a new order for desired items.


Damaged Goods, Shipping Error or Manufacturing Defect:

If items arrive damaged or in error, we apologize for the inconvenience. Damaged items or incorrect orders, Shipping Fees will be fully refunded. Just print your FREE SHIPPING LABEL and return it with in 30 days.

Please contact customer service within 14 days of receiving items in question for reimbursement or reordered.


How do I go about returning my items for a refund?

First, you will need to ship your items back to our distributing warehouse. 

WE NOW OFFER FREE RETURN SHIPPING VIA UPS GROUND. Customer may choose another shipping service at their own expense.

CLICK HERE to generate shipping label. 

Second, the return package slip, that is included in your original package should be filled out and included with your return.  

The returns address is provided at the bottom of the packing slip should customer choose alternative shipping services.

 

Athlos Apparel Operating Hours:

Monday - Friday 8:00 a.m. to 4:00 p.m. Closed Saturday, Sunday & Holidays.

NOTE: Orders placed after 4:00 p.m. on Friday will not be filled or shipped until the following Monday.

 

ATHLOS ACADEMIES APPAREL
1345 E. State St. Unit 103
Eagle, ID 83616